Shipping Policy

🚚 Shipping Policy – RootMary

At RootMary, we are committed to delivering your favorite Ayurvedic + science-based hair care products quickly, safely, and reliably across India.

📦 Order Processing Time

  • All orders are processed within 24–48 hours after confirmation
  • Orders placed on Sundays or public holidays will be processed on the next working day

🚀 Delivery Time

  • 📍 Metro Cities: 2–4 business days
  • 📍 Other Locations: 3–7 business days

We work with trusted courier partners to ensure fast and secure delivery.

💰 Shipping Charges

  • ✅ Free Shipping on prepaid orders (recommended)
  • 💸 Cash on Delivery (COD) available (small additional fee may apply)

👉 Tip: Prepaid orders are processed faster and prioritized for dispatch

📲 Order Tracking

Once your order is shipped, you will receive:

  • 📩 Tracking link via SMS & Email
  • Real-time updates on your delivery status

📦 Packaging & Safety

  • Secure and hygienic packaging
  • Leak-proof and damage-protected shipping
  • Quality checked before dispatch

⚠️ Delivery Delays (If Any)

While we strive for timely delivery, delays may occur due to:

  • High demand or sale periods
  • Weather conditions
  • Courier or logistics issues

In such cases, we will keep you updated and ensure your order reaches you as soon as possible.

❌ Incorrect Address / Failed Delivery

  • Please ensure your address and phone number are correct
  • If delivery fails due to incorrect details, re-shipping charges may apply

🔁 Damaged or Missing Orders

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Share unboxing video & images for quick resolution

We will arrange a replacement at no extra cost.

📞 Need Help?

We’re always here to assist you:

📧 Email: support@rootmary.in
📱 WhatsApp: +91-7058250011
🕒 Support Hours: Monday – Sunday | 09 AM – 7 PM

💚 Why Shop from RootMary?

  • 🚀 Fast & Reliable Delivery
  • 🌿 Safe & Natural Products
  • 🔬 Backed by Science
  • 💯 Customer-First Support

✨ RootMary

Fast Delivery. Trusted Quality. Powered by Nature.

 

👉 “🚚 Free & Fast Delivery Across India”
👉 “📦 Dispatch within 24 Hours”
👉 “💯 Easy Replacement for Damaged Products”