Refund Policy
🔁 Return & Refund Policy – RootMary
At RootMary, we are committed to delivering high-quality Ayurvedic + science-based hair care products. Your satisfaction is important to us, and we aim to make your shopping experience smooth and trustworthy.
📦 Returns Eligibility
We accept returns/replacements only under the following conditions:
- ✅ Product received is damaged, defective, or leaked
- ✅ Wrong product delivered
- ✅ Product is unused and in original packaging
❗ We do not accept returns for:
- Used or opened products
- Change of mind
- Personal dislike (e.g., fragrance, texture, results expectation)
⏳ Return Request Timeline
- You must raise a return/replacement request within 48 hours of delivery
- Requests made after this period may not be accepted
📸 Proof Required
To process your request, please share:
- Clear unboxing video (mandatory for damage claims)
- Product images showing the issue
- Order ID details
Send details to:
📧
📱 WhatsApp: +91-7058250011
🔄 Replacement Policy
- Once verified, we will ship a replacement product at no extra cost
- Replacement will be processed within 2–4 business days
💰 Refund Policy
Refunds are applicable only if:
- Replacement is not available, or
- Issue cannot be resolved
Refund details:
- Processed within 5–7 business days after approval
- Amount will be credited to the original payment method
- For COD orders, refund will be issued via bank transfer or UPI
🚚 Shipping Charges
- No return shipping charges for damaged or incorrect products
- Original shipping charges (if any) are non-refundable
❌ Order Cancellation
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible
⚠️ Important Note
As our products are personal care items, we maintain strict hygiene standards and cannot accept returns of used products.
💬 Need Help?
We’re here to assist you:
📧 Email: support@rootmary.in
📱 WhatsApp: +91-7058250011
🕒 Support Hours: Monday – Sunday | 09 AM – 7 PM
💚 RootMary
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