FAQ
❓ Frequently Asked Questions (FAQs)
🌿 Product Related
1. Are RootMary products 100% natural?
Yes, our products are made using natural Ayurvedic ingredients and are free from sulphates, parabens, and harmful chemicals.
2. Are your products suitable for all hair types?
Yes, our formulations are designed to work on all hair types — including dry, oily, curly, and chemically treated hair.
3. How long does it take to see results?
You may start noticing improvements in 3–4 weeks, but for best results, we recommend consistent use for 8–12 weeks.
4. Can men and women both use your products?
Absolutely! Our products are unisex and suitable for both men and women.
5. Do your products help with hair fall and hair growth?
Yes, our formulations are designed to reduce hair fall, strengthen roots, and support natural hair growth.
🧴 Usage & Application
6. How often should I use the hair oil?
For best results, use 2–3 times a week and massage gently into the scalp.
7. Can I leave the oil overnight?
Yes, leaving it overnight gives deeper nourishment and better results.
8. Can I use the products with my current shampoo?
Yes, but for best results, we recommend using a mild, chemical-free shampoo.
📦 Orders & Shipping
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email.
10. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
11. Do you offer Cash on Delivery (COD)?
Yes, COD is available on most orders across India.
🔁 Returns & Support
12. What is your return policy?
We offer returns/replacements only for damaged or incorrect products. Please contact us within 48 hours of delivery.
13. What if I receive a damaged product?
You can contact us with photos, and we will arrange a replacement quickly.
14. How can I contact support?
You can reach us via Email or WhatsApp, and our team will assist you as soon as possible.
🛡️ Safety & Trust
15. Are your products safe to use regularly?
Yes, our products are made with safe, gentle ingredients suitable for regular use.
16. Are your products tested on animals?
No, we are 100% cruelty-free.
